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Customer Testimonials

Ode to lims

RUSH!  Rush each hard day
PUSH! Push the samples through
HARD! Hard work, but what can we do…
Buy a good lims system? What a novel idea?
So strange but so so true
It will save time and money
And a couple of your hairs on your chinny chin chin too.

By Janette Berg, Laboratory Manager, Gushor Inc

 

"Hundreds of users have confirmed the capabilities of the new system. The complex querying function, rapid registration of thousands of samples, and customized menus and options have made this a system users will be proud to use and will save us cycle time.

We look forward to your historically impeccable customer service should we need you, although with a configuration as well built as this, we may need to pick up the phone just to say hello."



"The Matrix implementation has been so successful that, in just six months, we have turned around our fortunes from a department generally regarded as a cost liability, into one that is a significant asset providing added value."

"Over the last nine months, we have undertaken a major upgrade of our Matrix/Gemini system.  We started by having our database converted from Oracle to Sql Server and then upgrading, in steps from v4.1 to 5.3.  Throughout the entire time, Autoscribe’s technical support has been outstanding, especially the help we got from Darlyne.  Darlyne worked with us every step of the way, from upgrading and testing the database, working through every issue and every detail, to the final end result being a flawless upgrade.  Her knowledge and patience helped us to calmly address and work through all the small technical details that crop up during a project like this.   She was always available to take a look at something via a web session, email or phone call, collect all the information and get back to us quickly with the solution. 
Software systems are never a static thing, we will continue to upgrade and enhance our Matrix/Gemini system.  We greatly appreciate that we know we can count on Autoscribe and people like Darlyne to provide us with a quality product and the technical support to back it up.  Thank you."



"Thanks to Matrix, we have improved our throughput and reduced the level of paper work and lead times.”


“Matrix is used by the majority of staff, many of whom have gained access to such data for the first time.”


“The feedback has been extremely positive, and we have been delighted with the technical support from Autoscribe.”


“The company is now in a strong position to comply with pharmaceutical GMP (good manufacturing practice) requirements that cover computer systems.”


“I would like to thank both you and all of the members of Autoscribe for your help and professional support over the years."


"Not only have you a great product but you also provide friendly help and advice. This has been very much appreciated over the years and it has always been a pleasure to contact and deal with all your personnel."


"I would be most grateful if you could pass on my thanks to all the members of your team, and may I wish you all continued success in the future”.


"Every time I phone up, the support is brilliant!"


 

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