Press releases

Matrix Gemini LIMS Customer Survey Delivers Positive Results

29th July 2016

John Boother, Managing Director at Autoscribe Informatics, commented: “These annual surveys are hugely important to us as they provide a snapshot of how our customers perceive the product itself as well as all aspects of our customer service from pre-sales consultancy to system implementation. Whilst each question in the survey has a scoring system that allows us to see the overall trends in our performance, we also closely examine the individual comments made. These can be very informative and often sow the seeds of how we might do things differently to further improve.”

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